Application Maintenance

Nanosoft has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests. Each of these activities can be governed and monitored by SLA frame work:

	Requests management
	Management of incidents
	Processing of requests
	Work around
	Resolution
	Root cause analysis

Our application maintenance services deliver:

	Reduction in TCO (Total cost of ownership)
	Drive continuous improvements in quality of services
	Improve applications stability
	Reduce support costs thereby enabling more avenues to invest in our client’s business strategic IT initiatives

CSL and QPR measures:

	Application maintenance productivity
	Schedule compliance
	Maintenance scope management
	Budget adherence
	Project status
	Delivered product quality

Our unique value proposition lies in our ability to:

	Use global delivery model for application maintenance
	Use the knowledge acquired in coming up with transformation plan
	Optimize Innovate Expand
	Improve the productivity thus reducing the cost of maintenance
	Provide consultancy on the disposition plans for the applications
	Transform Retire Consolidate Replace
	Track the SLAs norms using web tools which are transparent even to our customers