Customer Relationship Management

In order to gain a competitive advantage and differentiate products and services in the marketplace, companies must shift their focus from a product-centric view to a customer-centric one. Nanosoft Solutions Inc. is here to help companies manage their customer relationships.

Customer Relationship Management (CRM) is a business strategy that includes implementing policies, processes and enabling technologies. An effective CRM strategy will personalize the customer's experiences across all enterprise touch points. By coordinating the customer's interactions, a company is able to optimize customer satisfaction, which translates into increased profitability and revenue. Pomeroy Consulting Group is experienced in helping companies define and implement the right CRM solution for their business. Our consultants have hands-on experience in all aspects of CRM implementation from strategy and requirements definition to package evaluation, selection, and implementation.

The CRM Solution Center at Nanosoft Solutions Inc. provides total business solutions to our clients. Our consultants have the necessary skills required for…

• Project Management
• Business Process Re-engineering  
• Software Evaluation
• Software Selection
• Technical Assessment
• Implementation Consulting
• CRM Stratergy Definition
• Custom System Enhancements
• Custom Reporting Solutions
• Data Migrations / Conversions
• Process Documentation and System Testing
• End-User Training
• E-Business

If you are enhancing your existing website, extending your business processes to the web, or starting from the beginning with e-business, Nanosoft Solutions's e-Solutions Center has the technical, business, and creative expertise to help you succeed. Two keys to our success in providing total business solutions are a start-to-finish approach and a multi-disciplined project team. We believe that in the e-business world, success is not just about understanding technology, it's about understanding your business, the market forces that drive it, and the processes and people behind day-to-day operations.